From: xxxxxx.xxxxxx [firstname.lastname@example.org]
Sent: Monday, January 22, 2001 6:54 PM
I met w/ a new agent in Feb. 2000. Our previous agent and our office
assistant had so many confusing policies I could not understand, so D.V. w.
Farmers was recommended. I recorded the entire meeting and made it very clear
what I needed and expected from a representative, he continually reassured me
he could and wouold provide the type of service I required. Well, once he
got our money and our policies started he dropped the ball on us completely.
I am now struggling w/ attorneys and collection people from our past
policies. Mainly because I did not and still do not understand all of the
different types of coverage needed for a construction business and how they
work, so when ever I received ANY correspondence from ANYONE regarding
insurance I would fax it to our new rep and ask him "do I need to do anything
w/ this? Pay anything? Please let me know asap, otherwise I will not do
anything." He never responded and still does not! I do not know what to do.
We cannot afford to start all over again. If anyone can help in any way we
would be extremely thankful and appreciative. Heidi Welch