Sent: Friday, July 31, 1998 8:38 AM
Subject: Farmers Direct Service
I would be very interested in hearing about your problem with Farmers
Direct. I too observe that the service after they have you as a
policy holder is poor. I've been with them for 6 months. Calls are
not returned. You can't get info re policy. When it does come it
comes in the mail very slowly. I called info for the 888 number
because I was at work. There was no listing but I know I've used the
800 number before. They take forever to answer the phone. I have no
wallet id card to carry with me. So what is your story with them.
You can respond to me at firstname.lastname@example.org. Thanks. Thinking about
switching to XXXXX. I've been impressed with their service because I
was involved in an accident with one of their policy holders. Claim
resolved in less than 72 hours. Outstanding. Price was a few bucks
higher but there is something to be said for good and prompt service.